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With many years of experience in successfully providing Custom Software Development solutions for numerous customers, we have honed our processes and skills to cater to your specific business needs.
Today our customers, who include small and medium businesses from all over the world, are completely satisfied with outsourcing their custom software development to us.
Our expertise lies in clearly perceiving the business goals of our customers, choosing the most appropriate technology and efficiently designing and developing solutions that cater to the business needs identified.
We strongly believe that this increases business value much more than the mere development of the software application.
Our Custom Application Development Services
At Knotsh, we have developed custom made websites for accountancy businesses, with different search options, login features and e-commerce features.
Our Web Application Development Services
We provide web application development in the following areas-
- Workflow Automation Software Development
- Hair & Beauty Management Services
- Accountancy Management Services
How can your company leverage the power of the internet?
Your company needs to leverage the power of the internet in order to acheive its unique business goals. Your requirements could be any of the following -
- You may be looking for a custom website that promotes your corporate identity and builds your brand.
- You may be looking to enhance organizational productivity by automating business processes.
- You may want to enhance or maintain an existing application.
We understand your business goals and will design the appropriate technology solution. To create your solution, we have dedicated teams of qualified professionals in each of the following areas:
- Software Design
- Programming
- Business Analysis
- Instructional Design
- Maintenance and Enhancement
Apprehensive about Outsourcing?
We understand your apprehensions of doing business with someone halfway across the globe, without meeting them. This is why our processes are designed to give you a great outsourcing experience.
- We've developed successful software and technology solutions for over 250 clients from across the world.
- We design your solutions keeping your business objectives in mind
- We assure complete transparency in the outsourcing process
- We understand what you mean, not just what you say
- You can talk to us at a business level and can be assured that the product we design will meet your business goals.
Our Process
We follow the Rational Unified Process for software development. We ensure that the processes that we follow increases efficiencies and don't add to overheads.
We adopt the spiral iterative approach while developing a custom software solution.
The Spiral Iterative approach to custom software development
For a more detailed description of our process, click here
Legal and Financial Considerations
We make every effort to ensure that your project remains secure and confidential. All payments are made only after you approve of the milestone and its deliverables.
- Non Disclosure Agreement - To ensure confidentiality, we sign a Non Disclosure Agreement (NDA). Additionally, project details are available only to the team members who are involved in the specific project. All employees are required to sign confidentiality agreements with Knotsh.
- Services Contract - Before the commencement of the project, we sign a Services Contract that details the responsibilities of each party, the deliverables, pricing and delivery schedule of the projects.
- All payments are milestone based and made after you approve of the milestone and its deliverables.
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Our Communication Methodology
Our experience over the years has helped us understand the decisive role played by clear communication to ensure the success of an outsourced project. Very often, misunderstandings due to poor communication between the customer and the provider have caused the failure of many an outsourced project.
At Knotsh, we also aware of communication errors due to cultural differences. This is where we use our vast experience with American and British customers to avoid cultural gaps in communication.
We also use various tools to facilitate clear, unhindered one-on-one interaction with our customers. Some of the utilities we use to ensure effective communication and information flow through the project lifecycle include -
- JIRA - An online project management tool, Basecamp allows you to remain up-to-date on the developments in the progress of your project. This increases the amount of control you can exercise on the progress of your custom software development project.
- Skype - For all one-on-one communication, we use instant messenger or Skype, to make it easier for you to voice any concerns or clarifications in real time. We also use Skype for online conference calls with our customers.
- Web Ex - For projects that require customer walkthroughs, we use Web Ex, an online conferencing software.
- Documentation - We document the minutes of all meetings and share them with all stakeholders involved.
We also ensure that during the course of the project, you have:
- A Single point of Contact - The project manager assigned to your software development project will serve as your single point of contact for all communication.
- Escalation Procedure - We also ensure that we provide you with a clear procedure, should any need arise to escalate issues.
Transparent Development Process
In addition to communication as a top priority, we also have systems and processes to ensure minimal discrepancies in your expectations. In order to ensure that we have accurately understood your requirements, we develop HTML prototypes. These also help in demonstrating the look and feel of the website.
We also develop pilots as a proof of concept where required.
Moreover, our project development cycle is designed in such a way that it is deliverable at clearly defined phases and milestones. Each milestone has a specific deliverable. This allows you to evaluate and approve each deliverable and stage of the project before moving further. In this way, you can be assured of complete control over the evolution of your project. This also ensures total transparency during the project development cycle, leaving no room for unpleasant surprises.
Deliverables at each milestone:
- Analysis Stage - The deliverables are the SRS and Use case Documents.
- Design Stage - The deliverable is the HTML Prototype.
- Application Design Stage - The deliverables are the Design Document and ERS Diagram.
- Development Stage - The deliverable is the integrated application with test results.
All our efforts are focused towards providing you with a solution that is more than just a software application. Our goal is to ensure that the software application we develop for you meets your business objective.
A new approach!
If you already have a plan ready with you and wish to outsource only certain phases of the project then we have a right solution for you. Hire dedicated programmers, graphic designers, analysts and quality assurance professionals on a full time engagement (FTE) basis.
FTE arrangement is best when you are looking to either augment your existing team, have a large project that requires dedicated staff, or if you have a steady stream of maintenance and enhancements requirements for your software product.
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